Client Rights & Responsibilities

Download our Client Bill of Rights & Responsibilities

 Download our Complaint & Appeal Form


KW Counselling Services aims to provide a diversity-friendly service and work environment and particularly encourages people of all abilities, ethnicities, genders, sexual/gender identities, cultural backgrounds and beliefs to seek out our services and apply to open positions.



Kitchener-Waterloo Counselling Services Incorporated respects your privacy. All information regarding supporters of Kitchener-Waterloo Counselling Services Incorporated is kept in the strictest confidence. It will not be sold or traded, and will not be disclosed to anyone except authorized personnel of Kitchener-Waterloo Counselling Services Incorporated.

Information regarding your privacy rights and Kitchener-Waterloo Counselling Services Incorporated’s obligation to protect your rights is available by contracting our privacy officer.

If you would prefer not to be contacted by Kitchener-Waterloo Counselling Services Incorporated in the future, please contact us at or 519.884.0000 x211

Charitable Registration
No. 13053-8614 RR0001

Download our Privacy Policy as a PDF





Feedback Process

Customers who wish to provide feedback on the way KW Counselling provides goods and services to people with disabilities can verbally discuss their concerns or send an email directly to