Contact Us

KW Counselling Services Inc.
480 Charles St. East
Kitchener ON N2G 4K5

Phone: 519.884.0000
Fax: 519.884.7000

KW Counselling Services is on the traditional territory of the Anishinaabe, Haudenosaunee and Neutral Peoples. Our offices sit on the Haldimand Tract which runs almost 10 kilometres deep on either side of the Grand River.

Registered Charity
#13053 8614 RR0001

To get started with counselling
Call 519.884.0000 x222 for Intake

Our office is open from:
Monday – Thursday: 8:30AM to 8:00PM
Friday: 8:30AM – 5:00PM
Saturday & Sunday: Closed

NOTE: If you are in crisis contact visit the hospital emergency room, call our community partner ‘Here 24/7’ at 1.844.437.3247, or call 911.

Without your permission we will not communicate with you via e-mail, text message or voicemail. E-mail is not a secure method of communication and we do not recommend using it. If you are in crisis, do not try to contact us via e-mail.


Map of KW Counselling Services

1 GRT Route 7 bus stops #1883 & #2568 at the corner of King & Borden
2 ION stop: Borden
3 GRT Route 2 bus stops at #1388 & #1389 at the corner of Charles and Borden
4 GRT Route 205 bus stops at #1390 & #1391 on Borden Avenue

Get directions to KW Counselling Services


How can I make a complaint?

If you have a concern or complaint about the Agency, please talk with us. If you have a concern or complaint about any aspect of the service you received or wish to appeal a decision of the Agency, speak to your counsellor. If you are unable to resolve the difficulty informally, please use this form.

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