Contact Us

If you are in crisis please call:

Here 24/7 at 1.844.437.3247


KW Counselling Services would like to acknowledge that we are on the traditional territory of the Anishawbe, Haudenosaunee and Neutral Peoples.  We are also on the Haldimand Tract which runs almost 10 kilometres deep on either side of the Grand River.

KW Counselling Services
480 Charles St. East
Kitchener ON N2G 4K5

Phone: 519.884.0000
Fax: 519.884.7000

Registered Charity
#13053 8614 RR0001

To make an appointment
call: 519.884.0000
New clients call 519.884.0000 x222 for Intake

Our office is open from:
Monday – Thursday: 8:30AM to 8:00PM
Friday: 8:30AM – 5:00PM
Saturday & Sunday: Closed

Walk In Counselling Clinic hours are:
Thursdays from 12PM – 6PM

How can I make a complaint?

If you have a concern or complaint about the Agency, please talk with us.  If you have a concern or complaint about any aspect of the service you received or wish to appeal a decision of the Agency, speak to your counsellor.  If you are unable to resolve the difficulty informally, please use this form.

Map of KW Counselling Services

1 GRT Route 7 bus stops #1883 & #2568 at the corner of King & Borden
2 ION stop: Borden
3 GRT Route 200 iXpress bus stops at #1388 & #1389 at the corner of Charles and Borden

Get directions to KW Counselling Services