KW Counselling Blog

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Update April 7, 2020

posted by KWCS Staff

NOTE: KW Counselling Services will be closed for the holidays on Friday April 10th and Monday April 13th.


At this time of unprecedented challenge, and uncertainty – as always – we recognize that mental health is health

KW Counselling Services and our partners in the Counselling Collaborative of Waterloo Region are here to help!  We are working together to lessen the financial stress of accessing counselling services.  We believe that cost should never be a barrier to getting help. While there is a fee for counselling, the Collaborative is working to secure a variety of forms of funding, including United Way grants, and donations from individuals, to help out with these costs. 

When setting the rate, we take your income into consideration and then apply any available funding sources.  Some of our programs may be subsidized or fully funded based on the type of services you are seeking.  Counselling services may also be reimbursed by your insurance provider or covered under workplace wellness services depending on your employer (employee assistance program - EAP).  Please reach out today because we are all in this together!

To book a session, please call 519.743.6333. The staff at Carizon will complete an intake and schedule a phone or video session for you with a counsellor from one of the six agencies in the Counselling Collaborative, including KW Counselling Services.

If you are already a KW Counselling Services client, please call 519.884.0000. One of our staff will return your call ASAP.

If you are having a mental health crisis, contact Here 24/7 by phone at 1.844.437.3247 or online at


Other Resources:


Women’s Crisis of Waterloo Region:, KW: 519.742.5894, Cambridge: 519.653.2422

Sexual Assault Support Centre of Waterloo Region:, 519.741.8633

Kids Help Phone: 24/7 virtual support service offering professional counselling, information and referrals as well as volunteer-led, text-based support to young people in both English and French at 1.800.668.6868.

Good2Talk: A free, confidential mental health support service providing professional counselling and information and referrals for mental health, addictions and well-being to postsecondary students in Ontario, 24/7/365. Learn more at

LGBT Youthline: If you identify as a LGBTQ2+ youth and want to talk with another youth who might get what you are going through you can reach out to YouthLine. Call 1.800.268.9688 or text 647.694.4275. Please note they are only available during certain times. You can also CHAT LIVE with someone who gets it at

Big White Wall: An online support environment for people looking for help with depression and anxiety. Free to all Ontarians:

Woebot: An app for those facing mild anxiety or depression to learn and practice CBT-based strategies:

BounceBack: A guided self-help program for adults and youth aged 15 and over using workbooks with online videos and phone coaching support.