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Update June 11, 2020

posted by KWCS Staff

Service Updates

During the COVID-19 pandemic our weekly Walk In Counselling Clinic has been cancelled, but we know that the community values the opportunity to have single sessions of counselling so we continue to offer these virtually. Whether you are interested in ongoing counselling or a single session, you can call us at 519.884.0000 to get started.

Our counsellors are providing phone and video counselling only at this time, but we are working on plans for how we can safely provide in person counselling again, and we will do so when it is appropriate and possible.

Our OK2BME groups for LGBTQ2+ youth are now happening virtually! They still take place on Tuesday evenings at 6pm. Youth need to sign up in advance to attend. They can do so here.

Our Parenting Team is available to connect with you by phone and email! If you’d like to schedule a phone call, please email


Events and Community

The last of our three online panel discussions will take place on June 18th. The topic for this one is Ways to Mental Wellbeing. You can register to attend here.

Our OK2BME Team has put together a series of three virtual Pride events for the month of June. You can read about them and register to attend here.



Here is a collection of 10 resources that may be helpful to you:

  1. Carizon for the Community – Our partners at Carizon have created a new website that collects many resources in one place:


  1. Ways to Mental Wellbeing – The Mental Wellness Network of Waterloo Region has adopted the five Ways to Mental Wellbeing. Access the online toolkit as an individual or for your business at


  1. ONTX Ontario Online & Text Crisis Services are available from your computer, mobile device or telephone from 2pm to 2am daily.
  • For text support, text SUPPORT to 258258
  • For chat support, click on the CHAT NOW link at the top of their website. Complete the pre-chat survey, agree to the terms and conditions, and a responder will be available to chat.


  1. Warmline - An outgoing call support service run by peers through CMHA. Call Here 24/7 at 1.844.437.3247 to be referred to this service.


  1. Big White Wall - Free online mental health and wellbeing service designed to help people with mild to moderate mental health conditions. Visit bigwhitewall.cato register.


  1. Bounceback Ontario - Free skill-building program designed to help people age 15+ manage low mood, mild to moderate depression and anxiety, stress or worry. Referral is required and one can self-refer by completing on online referral form or one’s primary care provider can complete and submit online referral form. Visit


  1. Calm Harm (app)
  • Provides tasks to help you resist or manage the urge to self-harm
  • Uses the basic principles of Dialectical Behavioural Therapy (DBT)
  • An award-winning app developed for teenage mental health charity stem4 by Dr Nihara Krause, Consultant Clinical Psychologist


  1. Reducing Self-Harm (online worksheet)


  1. Clear Fear (app)
  • Uses CBT strategies to manage anxiety
  • Focuses on reducing physical responses to threat by learning to breathe, relax and be mindful as well to manage thoughts, behaviours and release emotions
  • An award-winning app developed for teenage mental health charity stem4 by Dr Nihara Krause, Consultant Clinical Psychologist


  1. Insight Timer-Free Meditations (app)
  • Guided meditations and talks led by the world's top meditation and mindfulness experts, neuroscientists, psychologists and teachers from Stanford, Harvard, the University of Oxford and more.
  • Learn to meditate to help calm the mind, reduce anxiety, manage stress, sleep deeply and improve happiness.
  • Great for both beginners and experienced practitioners.
  • New free guided meditations added daily.