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Update March 17, 2020

posted by KWCS Staff

To our community,


Updated: March 17, 2020 at 6:00pm


During the province-wide State of Emergency, KW Counselling Services is not providing any face to face service. While all counselling appointments are cancelled through April 15th, we are still here to support you as much as we can.

Counsellors will connect with their clients to re-book as soon as possible.

The Walk In Counselling Clinic is closed until further notice. We will not be able to accept new clients during this time.

If you are currently a client and need to speak with a counsellor, please call us at 519.884.0000 and leave a message. One of our counsellors will return your call.

In your message, please clearly state:

  • Your name
  • Your phone number
  • Whether we have permission to leave voicemail at that number


We encourage everyone to follow the guidance of the Region of Waterloo Public Health for everyday preventive actions to help prevent the spread of viruses.

Visit for the most up to date COVID-19 news and recommendations.

If you are experiencing a mental health emergency, please call 911.

If you are in crisis, please call Here 24/7 at 1.844.437.3247.


Thank you for your patience and for helping us social distance to keep our community well. Please continue to visit for the most up to date information.