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Update March 26, 2020

posted by KWCS Staff

To our community,

We want you to know that even though our building is closed, we are still here to help!


Over the past few years, with help from funders including the Astley Family Foundation, Ontario Trillium Foundation, KW Community Foundation, the Lyle S. Hallman Foundation, and the Zonta Club of KW, we have been exploring innovative new ways to offer service. This includes training our staff and equipping them to offer online video counselling. Video counselling is a perfect tool for this time of physical distancing!

Though we cannot currently offer face to face service, our counsellors are here to help you by phone or video. These kinds of sessions are for those seeking support for mild to moderate symptoms of anxiety, depression and stress, and they may not be appropriate for some individual situations, but we are here to help find solutions. Working with your strengths, we can help you to build resilience and hope.

As always, for those experiencing severe symptoms or in crisis please contact Here 24/7 at 1.884.437.3247.

With our partners in the Counselling Collaborative of Waterloo Region, and the Waterloo-Wellington Local Health Integration Network, we are currently able to offer phone and video sessions at NO COST until April 5, 2020. To book your session, please call 519.743.6333.


More Details

If you are currently a KW Counselling Services client and need to speak with a counsellor, please call us at 519.884.0000 and leave a message. One of our counsellors will return your call.

If you’d like to take advantage of the no cost sessions being funded by the Waterloo-Wellington LHIN through April 5th, please call 519.743.6333. The staff at Carizon will complete an intake and schedule a phone or video session for you with a counsellor from one of the six agencies in the Counselling Collaborative, including KW Counselling Services.

We encourage everyone to follow the guidance of the Region of Waterloo Public Health for everyday preventive actions to help prevent the spread of viruses.

Visit for the most up to date COVID-19 news and recommendations.

Thank you for your patience and for helping us “physically distance” to keep our community well. Please continue to visit for the most up to date information.