Walk In Counselling Clinic Frequently Asked Questions (FAQ)

On this page you will find answers to frequently asked questions about our Walk In Counselling Clinic. Click here for our regular FAQ page.

Click on a question below to expand the answer you are looking for. If you have a question that does not appear here, please contact us at info@kwcounselling.com or 519.884.0000.

What is the Walk In Counselling Clinic?

Our Walk In Counselling Clinic takes place Thursdays from 12-6 pm at 480 Charles Street East in Kitchener. No referral process is required for our Walk In Counselling Clinic. Simply come to our office on Thursdays during our Walk In Counselling Clinic hours. We endeavour to have clients seen as quickly as possible, and work on a first-come, first-served basis. If, however, a large influx of individuals come in late in the day we may have to ask people to return the following week. Wait times also vary according to the arrivals of clients. Like our other counselling, the Walk In Counselling Clinic is offered for individuals, couples and families.

If you are a returning client who has visited the Walk In Counselling Clinic before, you might find it helpful to bring the session notes/plan from your previous visit.

How does it work? What should I expect when I come?

Click here to read What to Expect at Walk In

How much does it cost?

Fees are based on our sliding fee schedule dependent on household income. There may be funding or subsidies available to you if you live in Waterloo Region. 

Is counselling available in languages other than English?

Please speak to your Intake worker regarding any requests.

Do you offer couples counselling at the Walk In Counselling Clinic?

We usually provide separate, individual counselling to each of the partners in a couple. This allows us to focus on the issues in your relationship and to provide equal attention to both of you and your individual strengths. This can be an excellent starting point for making changes in your relationship.

May I come more than once to Walk In?

Yes, but we do encourage you to first work on the goals and plan that you will develop with your counsellor, and then come back to our walk In clinic if needed.

What is the best time to come to Walk In?

12pm to 1pm is usually the busiest time, but every week the busy times are different. Please give yourself at least two hours for the full process.

How long will it take?

Before you meet with a counsellor, you will meet with an Intake worker and that can take between 10 to 15 minutes, and then the counselling sessions are 60 to 90 minutes long. Depending on when you come, there may be a bit of a wait time for the intake worker and the counsellor.

Does coming to Walk In put me on the waiting list for ongoing counselling?

No. If you are interested in being assigned to a counsellor for ongoing counselling, please call our Intake Department at 519.884.0000 ext 222.

What Walk In Clinics are available in Waterloo Region?

Walk-in Counselling is offered in Waterloo Region on the following days at the following locations:

Tuesdays, Noon – 6 pm

Thursdays, Noon – 6 pm
KW Counselling Services

Thursdays, 1 – 4 pm
Family Counselling Centre of Cambridge and North Dumfries

Can I get the same counsellor I had last time I came to Walk In?

If you are returning for an additional visit to the Walk In Counselling Clinic, you may request the same counsellor however this is not guaranteed.

Can I see the same counsellor for Walk In that I’ve seen for ongoing? Or vice versa?

Please speak to your Intake Worker regarding any requests and they will let you know your options.

Can I get an attendance letter?

We do not write attendance letters for walk in sessions or provide any other confirmation. Please use your Walk In Counselling Summary form as proof of your attendance.

How do I sign up for Walk In Counselling?

No appointment or referral is required to access Walk In Counselling services. Our trained counsellors are available to you on a first-come, first-served basis on Thursday from 12pm to 6pm.

Can I come for just the intake?

Yes – If your time is limited or the availability of counsellors does not work with your schedule that day, you may be seen for the intake and arrangements will be made for you to attend an appointment at a later date.

I just had a Walk In session, may I make another appointment?

Your counsellor will discuss options for additional appointments following your session. Please call the Intake department at 519.884.0000 ext 222 to request ongoing counselling.